IT Help Desk & Mobile Support Staff (Chiyoda, Tokyo)
Job Description
IT Help Desk & Customer Support (Mobile Device Specialist)
Department: Customer Service / IT Support
Location: Chiyoda, Tokyo, Japan
Employment Type: Contract Employee (Full-time Conversion Opportunity)
Company: BiOS, Inc.
Job Description
You will provide IT help desk and mobile device support for corporate users. This role focuses on troubleshooting smartphones, MiFi devices, managing inventories, and supporting user inquiries related to device setup and line activation.
Main Responsibilities
Mobile Device & MiFi Support
- Troubleshoot mobile devices and MiFi connectivity issues
- Support device repair processes (Apple / iPhone)
- Handle service error reports; communicate with mobile carriers
- Assist with SIM card replacement
- Support customer escalations related to mobile devices
- Provide overseas usage provisioning
- Coordinate with mobile team as point-of-contact
- Install devices and MiFi units
- Support phone line activation, initial setup, and OS updates
MiFi Operations
- Check MiFi program participation by cost centers
- Update internal mobile contact information
- Handle device requests and line activation procedures
Inventory Management
- Hardware asset management
- Registration of new devices
- Conduct regular inventory checks
About the Company
BiOS, Inc. provides IT services to SMEs and multinational companies in Japan.
The company promotes a diverse, respectful, and inclusive environment with staff from over 25 countries.
Website: https://www.biosjp.com/
Working Hours
Monday to Friday, 9:00–18:00 (8 hours per day)
Requirements
Required:
- No educational requirements
- 1–2 years of mobile device or MiFi troubleshooting experience
Preferred:
- PC hardware/software support experience
- Experience with Active Directory, GPO, Office 365, Windows 7–10
- Self-motivated, flexible, strong communication skills
Selection Process
- Document Screening
- Online Interview
- Face-to-Face Interview
- Offer
Start date negotiable; currently employed applicants welcome.
Language Requirements
- English: Daily conversational level (TOEIC 475–730)
- Japanese: Fluent (JLPT N1)
Compensation
- Annual salary: ¥4,000,000 – ¥5,000,000
- Benefits: Social insurance, training, exam support, transportation subsidy
- Holidays: 120+ days/year, paid leave, special leave, maternity/childcare leave
Contract Details
- 1-year contract
- 3-month trial period (no salary/benefit changes)
- 90%+ conversion rate to full-time after 1 year
Nearest Station
Otemachi Station – within 10 minutes on foot
Location
Photos
