Multilingual Customer Support Staff (Osaka)

Job Description

Multilingual Customer Support Staff

Department: Customer Support
Location: Osaka, Japan
Employment Type: Full-time
Company: ClassLab. Inc.
Industry: Lifeline Support & Media Services

Job Description

You will provide multilingual customer support for essential public service contracts such as electricity, gas, water, and internet. You will handle inquiries from customers preparing to move, respond to calls from partner real estate agencies, and manage data entry and documentation. Japanese is used daily, and approximately 80% of customers are Japanese.

Requirements

Required:

• Basic computer skills (typing)
• Native-level Japanese (JLPT N2 or above)
• Ability to speak at least one of the following languages:
  English, Chinese, Korean, Vietnamese, Hindi, Nepali, Burmese, Tagalog, Indonesian, French, Spanish, Portuguese, Cantonese, Thai

Working Hours

• Shift-based schedule between 10:00–20:00
• 8-hour shifts, 60-minute break
• Examples: 10:00–19:00 / 11:00–20:00
• Shifts assigned biweekly; preferred rest days considered
• Overtime: approx. 10 hours/month

Compensation

• Monthly Salary: From ¥250,000 (includes fixed overtime of 45 hours: ¥61,400)
• Bonus: 3 times/year (performance-based)
• Salary Review: Once/year
• Expected First-Year Annual Income: ¥3M–¥4.5M
• Example: ¥5M (2nd year, sales), ¥6M (3rd year, manager)

Holidays

• 125 days/year
• Two days off/week (shift-based)
• New Year holidays, Golden Week, Summer, Silver Week
• Paid leave, maternity/paternity leave, nursing leave, bereavement leave
• Consecutive vacations available (5+ days)

Contract Type

Full-time

Nearest Stations

• Sakaisuji-Hommachi Station: 6-minute walk
• Tanimachi 4-chome Station: 8-minute walk

Workplace

ClassLab. Inc. Osaka Head Office
10F SR Building Honmachi Higashi, 1-8 Zaimokucho, Chuo-ku, Osaka 540-0010