Onsite IT Support Engineer (Chiyoda, Tokyo)

Job Description

Onsite Support System Engineer

Company: Hangzhou Xucai Technology Co., Ltd.
Location: Chiyoda, Tokyo, Japan
Employment Type: Freelance / Full-time
Position: IT (Hardware/Network) – Network Engineer / IT Help Desk / Customer Support

Job Overview

Provide onsite IT support directly at the client’s office in Japan, including device setup, network troubleshooting, and user support. Fluent Japanese required; basic English sufficient.

Responsibilities:

• Laptop and desktop installation and setup
• Smartphone (iPhone/Android) configuration
• Basic network troubleshooting (cabling, connectivity)
• Software and hardware support
• Responding to user inquiries and incidents
• Communicating with client team in Japanese
• Creating simple documentation and reports

Company Info:

• High-tech system integrator with network, data center, consulting, and outsourcing services
• Uses global technologies and works with world-class manufacturers and universities
• Focused on high-quality IT solutions and services

Workplace:

• Open, collaborative, innovation-driven culture
• Proactive, responsible professionals valued
• Smoking strictly prohibited indoors

Working Hours

• Monday – Friday, 9:00 AM – 6:00 PM (1-hour lunch)

Requirements

• Major in Computer Science or related field
• Fluent Japanese (Business Level or above, JLPT N2+)
• English: Minimum communication level (TOEIC 225–470)
• IT support or help desk experience
• Able to work onsite at client location
• 2025 graduates welcome
• Immediate availability preferred

Salary & Benefits

• USD 35K – USD 50K/year (Monthly: USD 2917 – USD 4167)
• Social insurance
• Sports and relaxation facilities
• Education/training support
• Paid holidays, sick leave, five-day workweek

Contract

• 3-year contract, renewed annually based on performance/project needs