Student Success Manager (Taito, Tokyo)

Job Description

Student Success Manager

Location: Taito, Tokyo, Japan
Posted on: November 19, 2025
Employment Type: Full-Time
Company: Crimson Education Japan

Job Description

As a Student Success Manager at Crimson Education Japan, you will support students in their academic and extracurricular goals through personalized guidance and client relationship management. You will coordinate services across internal teams, ensure student satisfaction and goal attainment, and contribute to continuous service improvement in a dynamic EdTech environment.

Requirements

• Passion for education and delivering excellent service
• Fluent in Japanese and English
• Experience in customer success or account management
• Resilience under pressure
• Professional demeanor and customer-first mindset
• Strong communication and interpersonal skills
• High adaptability and cultural awareness
• Teamwork, time management, and growth mindset
• Preferred: experience in education, mentoring, or college admissions

Working Hours

• 9:00–18:00
• Flexible hours; remote work available 2–3 days/week

Compensation & Benefits

• Annual salary from JPY 3,500,000
• Yearly bonus and performance evaluations
• NZD 1,000 training budget per year
• Opportunities for promotion and role changes
• Psychologist and wellness programs
• Flexible, high-growth startup environment

Other Information

• Must work one weekend day (e.g., Fri–Sat or Sat–Sun rotation)
• Paid holidays included
• Permanent full-time position
• Office near Asakusabashi Station (2 min walk)
• No smoking indoors