Front Desk Staff at Luxury Hotel (Hakuba, Nagano)

November 19, 2025

Job Description

[Nagano Prefecture/Hakuba] Front Desk Staff at a Luxury Hotel / Experienced Candidates Welcome

Front Desk Staff at Luxury Hotel (Hakuba, Nagano) 高級ホテルフロントスタッフ(長野・白馬)

Location: Asia, Japan, Nagano Prefecture, Hakuba
Posted on: November 19, 2025
Employment Type: Full-Time
Industry: Hospitality / Luxury Hotels


Job Description

Join Mountain Side, a luxury condominium hotel in front of Happo-One ski slopes, and high-end vacation homes in Hakuba. As part of the Guest Services Team, your tasks include:

  • Reservation management
  • Marketing (SNS updates, website, international promotions)
  • Guest support and concierge services
  • Winter focus: front desk check-in/out and concierge services
  • Use English or Chinese for international guests (approx. 80% in winter)
  • Self-check-in systems reduce workload, allowing focus on high-quality hospitality

We value excitement, teamwork, and a dynamic, relaxed work environment.


Requirements

  • Japanese: Business to native level
  • English: Business level (TOEIC 700+)
  • Driver’s license (AT OK), private vehicle required
  • Basic PC skills (Word, Excel)
  • Valid work visa for non-Japanese nationals

Preferred:

  • Chinese language skills
  • Adobe Illustrator (basic flyer creation)
  • Hospitality or reservation system experience
  • Marketing/SNS experience
  • Store management or new business experience

Desired personality:

  • Enjoys customer service and hospitality
  • Accurate data entry
  • Cheerful with strong communication skills
  • Passion for Hakuba

Working Hours

  • Shift-based, variable hours
  • Summer: 9:00–17:00 (7 hours actual work)
  • Winter: 7:30–20:00 (8 hours actual work)

Compensation & Benefits

  • Annual salary: JPY 3,500,000–4,500,000
  • Monthly: From JPY 250,000 (experience-based)
  • Salary raise: once/year
  • Bonus: twice/year (July, December)
  • Performance bonus (March)
  • Overtime pay
  • Full social insurance
  • Health checks
  • Uniform provided
  • Shared Happo-One ski pass
  • Year-end party with prizes

Holidays

  • 120 days off/year + paid leave
  • Long holidays possible during off-season
  • Bereavement and parental leave available

Contract Type

  • Full-time (3-month trial period; conditions unchanged)

Nearest Station

  • JR Oito Line, Hakuba Station

Location

Photos