Front Desk Staff at Luxury Hotel (Hakuba, Nagano)

Job Description

[Nagano Prefecture/Hakuba] Front Desk Staff at a Luxury Hotel / Experienced Candidates Welcome

Location: Asia, Japan, Nagano Prefecture, Hakuba
Posted on: November 19, 2025
Employment Type: Full-Time
Industry: Hospitality / Luxury Hotels

Job Description

Join Mountain Side, a luxury condominium hotel in front of Happo-One ski slopes, and high-end vacation homes in Hakuba. As part of the Guest Services Team, your tasks include:

• Reservation management
• Marketing (SNS updates, website, international promotions)
• Guest support and concierge services
• Winter focus: front desk check-in/out and concierge services
• Use English or Chinese for international guests (approx. 80% in winter)
• Self-check-in systems reduce workload, allowing focus on high-quality hospitality

We value excitement, teamwork, and a dynamic, relaxed work environment.

Requirements

• Japanese: Business to native level
• English: Business level (TOEIC 700+)
• Driver’s license (AT OK), private vehicle required
• Basic PC skills (Word, Excel)
• Valid work visa for non-Japanese nationals

Preferred:

• Chinese language skills
• Adobe Illustrator (basic flyer creation)
• Hospitality or reservation system experience
• Marketing/SNS experience
• Store management or new business experience

Desired personality:

• Enjoys customer service and hospitality
• Accurate data entry
• Cheerful with strong communication skills
• Passion for Hakuba

Working Hours

• Shift-based, variable hours
• Summer: 9:00–17:00 (7 hours actual work)
• Winter: 7:30–20:00 (8 hours actual work)

Compensation & Benefits

• Annual salary: JPY 3,500,000–4,500,000
• Monthly: From JPY 250,000 (experience-based)
• Salary raise: once/year
• Bonus: twice/year (July, December)
• Performance bonus (March)
• Overtime pay
• Full social insurance
• Health checks
• Uniform provided
• Shared Happo-One ski pass
• Year-end party with prizes

Holidays

• 120 days off/year + paid leave
• Long holidays possible during off-season
• Bereavement and parental leave available

Contract Type

• Full-time (3-month trial period; conditions unchanged)

Nearest Station

• JR Oito Line, Hakuba Station