Merchant Onboarding Staff (Kichijoji, Tokyo)

Job Description

Merchant Onboarding

Location: Kichijoji, Tokyo, Japan
Posted on: November 20, 2025
Employment Type: Full-time
Position: Financial Admin / Credit / Clearance / Custody

Job Description

Join DEGICA, Japan’s first global payment company (KOMOJU), and support merchant onboarding and screening. Flexible work, including hybrid and remote options, available.

Key Responsibilities

• Handle merchant applications and screening
• Respond to service inquiries
• Collaborate with partner companies
• Utilize internal systems to process requests
• Work with foreign team members, leveraging language skills

Requirements

• Basic business-level PC skills (Word, Excel, PowerPoint)
• Preferred: EC site or inventory management experience
• Customer service/support experience
• Experience communicating with customers via phone or email
• English skills
• Detail-oriented, steady worker

Working Hours

• Flextime, 8-hour shift
• Core time: 10:00–15:00 Japan time
• Remote work possible; trial period mainly in-office

Compensation

• Annual Salary: JPY 4,000,000 – 7,000,000
• Salary increase based on annual performance
• Profit sharing twice a year
• Hybrid work option (remote + office)
• Full social insurance
• Health checkups
• Language training subsidy
• Self-study support (up to JPY 100,000/year)

Holidays

• 128 days/year
• Weekend off (Sat/Sun), national holidays
• Paid leave (10–20 days after 6 months)
• Golden Week, summer, winter, year-end, sick leave, childcare leave

Nearest Station

• 3 min walk – JR Kichijoji Station

Company Info

• DEGICA operates KOMOJU, a global all-in-one payment service used by Steam and Shopify.
• Expanding globally: Japan, Korea, Europe, Latin America, etc.
• Focus on strengthening merchant support and screening departments.