Repair Section Manager – Medical Devices (Chiyoda, Tokyo)

Job Description

Customer Service Department – Repair Section Manager

Location: Tokyo, Japan
Posted on: November 20, 2025
Employment Type: Full-time
Department: Customer Service

Job Description

Full-time position in the Customer Service Department as Repair Section Manager, responsible for overall management of repair operations.

Responsibilities

• Manage the repair department and team
• Collaborate with other departments
• Review and update repair work processes
• Manage repair-related information
• Create and update manuals
• Handle customer inquiries
• Understand repair estimates
• Perform equipment repair and maintenance
• Manage spare parts inventory
• Oversee replacement part loans
• Coordinate repaired item shipments to Austria head office
• Support related departments
• Conduct internal and external training
• Participate in database integration projects
• Other duties related to repair section management

Requirements

• Japanese: Native level
• English: Daily conversation level (TOEIC 475–730)
• Experience in repair department management, equipment repair, and customer service

Working Hours

• Standard working hours (full-time)

Compensation

• Annual Salary: JPY 5,500,000 – 7,500,000
• Monthly Salary: JPY 458,333 – 625,000

Company Info

• Operates with a small elite team
• Emphasizes close communication and teamwork
• Smoking is prohibited on premises