Customer Support Staff (Chiyoda, Tokyo)

Job Description

Customer Support / Event Planning Staff

Location: Chiyoda, Tokyo, Japan
Posted on: November 20, 2025
Employment Type: Contract Employee (with possibility of full-time conversion)
Company: Hmlet Japan Co., Ltd.
Industry: Real Estate / Property Management / Facility Management

Job Description

Manage communication with tenants and contractors for mid-term furnished rentals:

• Respond to tenant inquiries regarding rooms, buildings, and services
• Assist with events to encourage tenant interaction
• Support the growing demand of customer service for over 800 rooms in Tokyo
• Ideal for candidates with a hospitality mindset and global communication skills

Requirements

Required:

• Japanese: Business level (JLPT N1 or N2)
• English: Business level (TOEIC 735–860)
• Minimum 3 years experience in service industry

Preferred:

• Experience in real estate (rental apartments, property management, shared housing)
• Hospitality customer service experience
• Teamwork-oriented and enjoys challenges
• Real estate certifications (Licensed Real Estate Transaction Agent, Certified Rental Property Manager)

Working Hours

• Flexible working hours
• Core time: 10:00–15:00
• Standard work hours: 7.5 hours/day

Compensation

• Annual salary: ¥3,500,000 – ¥4,500,000

Holidays

• Weekends off (Saturday & Sunday)
• May switch to shift system in future
• National holidays
• Year-end/New Year holidays (5 days)
• Paid leave
• Parental and maternity leave

Nearest Station

• 3-minute walk from JR Tokyo Station (Marunouchi South Exit)
• 1-minute walk from Tokyo Metro Nijubashimae Station (Exit 4)