Repair Section Manager (Chiyoda, Tokyo, Japan)

Job Description

Repair Section Manager – Customer Service Department

Location: Chiyoda, Tokyo, Japan
Posted on: November 21, 2025
Employment Type: Full-Time
Industry: Medical Devices
Company: Med-EL Japan Co., Ltd.

Job Description

Med-EL Japan Co., Ltd., a leading provider of hearing implant solutions, is seeking a Repair Section Manager to oversee the Customer Service Department’s repair section. This role involves team and process management, interdepartmental coordination, and ensuring high-quality repair service standards.

Key Responsibilities:

• Manage daily operations and staff of the repair department
• Collaborate with and support related departments
• Review and enhance repair processes and information management
• Create and update manuals and repair documentation
• Respond to customer inquiries regarding repairs and estimates
• Perform equipment repair and maintenance
• Manage parts inventory and replacement part loans
• Oversee shipping of repaired items to Austria HQ
• Conduct internal and external training
• Support database integration projects
• Handle other customer service and repair-related tasks

Requirements:

• Japanese: Native-level proficiency
• English: Conversational (TOEIC 475–730 or equivalent)
• Experience in technical/service engineering, preferably in electronics or medical devices
• Strong leadership, organizational, and communication skills
• Ability to manage cross-functional teams and processes

Working Hours

Full-time, standard office hours (Monday to Friday)

Compensation

• Annual Salary: ¥5,500,000 – ¥7,500,000
• Monthly Salary: ¥458,333 – ¥625,000 (12 payments)

Additional Information

• Smoking prohibited on company premises
• Team-oriented work environment with close collaboration