After-sales Admin Support (Tokyo)

Job Description

After-sales Administrative Support – Luxury Jewelry and Watch Brands

Location: Tokyo, Japan
Posted on: November 19, 2025
Employment Type: Full Time

Company Name

International Luxury Brands (Posting managed by Cornerstone Recruitment Japan K.K.)

Industry

Luxury Jewelry & Watch Brands

Position

After-sales Administrative Support

Job Description

Provide administrative support for after-sales operations for luxury jewelry and watch brands. Coordinate repair operations, manage data, liaise with vendors and boutiques, and support overseas repair operations.

Key Responsibilities

• General administration related to after-sales (watches and jewelry)
• Repair operations for luxury jewelry and watches
• Inspection of repaired items, estimates, inquiries, and escalation responses
• Liaison with boutiques, wholesalers, and overseas trade partners
• Liaison with vendors and repair contractors (delivery date, status management)
• Manage dispatched staff work (training, negotiation with dispatch companies)
• Data creation and management
• Support repairs in home countries (Switzerland, Paris)
• Other after-sales tasks (WFJ event support, minor in-house repair, invoice and expense processing)

Requirements

• 3+ years experience in a luxury brand office
• After-sales or in-store repair experience is a plus
• English: Intermediate or higher (TOEIC 700+ or equivalent)
• Strong communication and teamwork skills
• Attention to detail, perseverance, consistency
• Ability to multitask flexibly
• Japanese: Fluent (JLPT N1 or equivalent)

Working Hours

• Full-time, standard office hours (details to be discussed)

Compensation

• Based on experience