Application Support Engineer – Remote | Tokyo, Japan

Job Description

Application Support Engineer

Location: Tokyo, Japan (Remote Work in Principle)
Posted on: November 21, 2025
Employment Type: Full-Time (Urgent)
Company: ketteQ (Foreign Software Startup)

Job Description

ketteQ is a global software company providing advanced supply chain solutions. We are expanding in Japan and seeking an Application Support Engineer to maintain and support enterprise applications for local clients.

Key Responsibilities:

• Handle client issues via portal, email, phone, and video
• Troubleshoot and resolve technical/business incidents
• Manage configurations, monitor systems, and conduct training
• Collaborate with development teams and escalate issues as needed
• Support application enhancements and client feature requests

Requirements:

• 2+ years’ experience with Salesforce Platform
• Fluent in Japanese (JLPT N1) and business-level English (TOEIC 735+)
• Experience with business applications (ERP, CRM, SCM)
• SQL, PostgreSQL, Unix, Jira, ETL tools (Pentaho, Talend)

Working Hours: 9:00 AM – 5:00 PM (Flexible for overseas communication)
Compensation: ¥6,000,000 – ¥9,500,000 per year
Contract Type: Contract initially, permanent role upon Japan office establishment

Other Information:

• Weekly off: Saturday and Sunday
• Paid leave, summer and winter holidays included
• Nearest station: Nijubashimae, Chiyoda, Tokyo