Bilingual IT Infrastructure Project Leader (Tokyo, Japan)

Job Description

Bilingual IT Infrastructure Project Leader

Company: [Not specified]
Location: Tokyo, Japan
Employment Type: Full-time
Position: Network Engineer / Server Architect / Cloud Engineer

Job Description

Lead a bilingual engineering team of multinational talent and manage one or two projects while communicating in English and Japanese.

Project 1: On-site Support Case Management

• Labor, quality, and issue management
• On-site work and training for team members
• Supported Devices: Client PCs, peripherals, network devices
• Examples: Network setup for major financial institutions; user support for foreign-affiliated Japanese branches

Project 2: Resident User Support Case Management

• Labor, quality, and issue management
• Example: Manage a 6-person resident support team at a foreign-affiliated Japanese branch

Requirements

• Experience leading operational projects (required)
• 3+ years in client device operations OR 2+ years in network/server operations OR 2+ years in IT infrastructure operations
• Experience creating operational flows and manuals (required)
• Positive, proactive, and professional mindset
• Flexible and adaptable to client site work
• Strong communication skills in Japanese and English
• Able to teach colleagues and analyze/improve operations

Preferred Experience:

• Network/server operation & monitoring
• IT support / help desk
• On-site IT equipment support
• Leadership experience

Language Skills:

• English: Business Level (TOEIC 735–860)
• Japanese: Business Level (JLPT N2 or higher)

Working Hours

• 9:00–18:00 (8-hour workday)
• Break: 12:00–13:00
• Shift or night work may be required depending on project
• Telework/staggered hours available

Compensation

• Annual Salary: JPY 5,000,000 – 6,000,000
• Monthly: From JPY 400,000 + allowances + overtime + incentive bonuses (twice/year)
• Example: 5M/year (age 29, 1st year); 5.5M/year (age 30, 2nd year)
• Salary increase: Twice/year

Holidays & Leave

• 120 annual holidays + 5 mandatory paid days
• Weekends and national holidays off (may vary per project)
• Year-end/New Year (5 days), special leave, maternity, childcare, self-care, sickness, anniversary, refreshment leave
• Paid leave usage rate: 86.9% (11.25 days/year average)
• Childcare leave usage: Women 100%, Men 91.2%

Contract Type

• Full-time employment
• Trial Period: 3 months