Customer Service Manager – Finance (Yokohama, Kanagawa)

Job Description

Customer Service Manager – Finance Sector

Department: Finance / Accounting
Location: Yokohama, Kanagawa Prefecture, Japan
Employment Type: Full-time Employee
Company: Caterpillar Finance, Inc.
Industry: Finance

Job Description

Establish customer guidance and support initiatives to improve the efficiency of customer-facing services. Respond to complex customer inquiries and allocate resources for workload balancing and short-term forecasting. Manage all customer-facing metrics in real-time to achieve performance and financial goals. Collaborate with relevant departments and teams to achieve proper customer service levels.

About the Company:
For 100 years, Caterpillar has been a global leader in construction and mining machinery, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. Caterpillar Finance provides dedicated financial services for Caterpillar, offering loans, leases, extended warranties, and commercial accounts in Japan.

Smoking Policy:
No smoking inside facilities; designated smoking areas available.

Working Hours

• 8:30–17:30 or 9:00–18:00

Requirements

• Experience in financial institutions (bank, leasing company, etc.)
• Business-level English and Japanese
• Team management experience or experience working in a team
• Direct supervisor: Japanese native speaker; interaction with overseas English native manager

Language Skills:

• English: Business Conversation (TOEIC 735–860)
• Japanese: Native Level

Compensation

• Annual Income: ¥15,000,000 – ¥20,000,000
• Salary System: Annual salary × 12 months
• Performance bonuses may be provided quarterly

Holidays & Benefits

• Weekends & public holidays
• Paid leave
• Celebration & condolence leave
• Childcare leave
• Sick leave

Nearest Station

• Minatomirai Line Station, Nishi Ward, Yokohama City