Customer Service & Systems Manager (Kanagawa, Sagamihara)

Job Description

Customer Service & System Manager (Kanagawa, Japan)

Department: Customer Service
Location: Kanagawa, Sagamihara
Employment Type: Full Time
Company: Neovia Logistics Services LLC
Industry: Transportation / Warehousing / Logistics

Job Description

The Customer Service & Internal Systems Manager oversees customer operations, order processing, warehouse systems (SAP/WMS), and site-level coordination between clients, IT teams, and internal logistics functions.

Workplace: Tana, Chuo-ku, Sagamihara
Working Hours: 9:00–18:00 / 10:00–19:00 / 11:00–20:00
Compensation: ¥5,500,000 – ¥6,500,000 annually
Nearest Station: 30 minutes by bus from JR Sagamihara Station (car commute allowed)

Requirements

• 3–5 years in customer service or logistics
• WMS knowledge preferred
• Warehouse + HR management experience required
• Business English (TOEIC 735–860)
• Native-level Japanese
• Strong customer focus and teamwork

Responsibilities

• Lead customer service and order management operations
• Resolve system and order-related issues
• Oversee SAP & WMS configuration and performance
• Coordinate with client and in-house IT team (India)
• Handle customer inquiries and conduct client tours
• Supervise warehouse staff and ensure safety compliance
• Perform daily system/WMS checks and conduct UAT
• Support Operations Supervisor and help desk until 20:00
• Perform inventory discrepancy resolution and documentation
• Other tasks as assigned

Company Overview

A global Texas-based logistics service provider with over 8,000 employees worldwide and 240 staff in Japan. This role is based at Japan’s largest warehouse site.

Benefits

• Full social insurance
• Transportation allowance
• Recreation facilities
• 2 days off weekly (Sat/Sun/public holidays)
• Paid leave, summer/winter leave, condolence leave, sick leave, childcare leave
• Outdoor smoking area