Customer Support Screening Staff (Kichijoji, Tokyo)

Job Description

Customer Support Screening Staff – Global Payment Services

Location: Kichijoji, Tokyo, Japan
Company: Degica Inc.
Position Type: Full-Time Employee
Department: Customer Support / Screening
Industry: Finance / Payment Services
Workplace: Remote available

Company Overview

Degica Inc. is Japan’s first global payment company and the operator of the KOMOJU payment platform. While Japan and Korea are our primary markets, we are rapidly expanding across Europe, Latin America, and other global regions. As our business grows, we are strengthening our customer support and screening operations and seeking new team members to join our multicultural environment.

Role Summary

The Customer Support Screening Staff is responsible for application screening, reviewing merchant documentation, responding to operational inquiries, and collaborating with partner companies. This role requires careful, steady work and strong communication skills.

Key Responsibilities

• Handle application reviews and screening processes
• Respond to inquiries regarding KOMOJU services
• Communicate and coordinate with partner companies
• Work with internal systems for review and documentation
• Provide support to both merchants and end users
• Utilize language skills within a multinational team

Requirements

• Business-level PC skills (Word, Excel, PowerPoint)

Preferred Qualifications:

• Experience with EC site operations or inventory management
• Customer service or customer support experience
• Ability to communicate via email and phone
• English communication skills
• Steady and accurate working style

Language Requirements

• English: Daily conversation (TOEIC 475–730)
• Japanese: Fluent (JLPT N1 or equivalent)

Compensation

• Annual Salary: ¥4,000,000 – ¥7,000,000 + bonus
• Salary adjusted based on performance evaluation

Benefits

• Annual salary review
• Profit sharing (twice per year)
• Hybrid work model (remote + onsite)
• Full social insurance
• Health checkups and sports club access
• Language lesson subsidy (¥10,000–¥20,000/month)
• Self-study support (up to ¥100,000/year)

Holidays

• 128 days off per year
• Two days off per week (Sat/Sun) + public holidays
• Golden Week, summer break, year-end holidays
• Sick leave and parental leave
• Paid leave: 10 days after 6 months, up to 20 days/year

Contract Type

Full-time employee

Nearest Station

3 minutes walk from JR Kichijoji Station