Hotel Front & Concierge Staff (Shibuya, Tokyo)

Job Description

Hotel Front & Concierge Staff

Location: Shibuya, Tokyo, Japan
Company: Hyatt House Tokyo Shibuya
Position Type: Full-Time Employee
Industry: Travel / Hotels / Leisure / Dining
Employment Type: Full-Time

Company Overview

Hyatt House Shibuya is a newly opened Hyatt Group hotel (Feb 2024) with an international team and a “Hyatt Family” culture that values all staff. There are no strict departmental boundaries, allowing employees to gain broad service experience, from welcoming guests to bar and market operations. Hyatt offers career growth opportunities within the group and robust training programs.

Role Summary

The Hotel Front & Concierge Staff is responsible for front desk, concierge, guest relations, and other hotel operations. Staff handle check-in/check-out, guest requests, bar and shop service, and pool/gym monitoring. This position provides exposure to English-speaking foreign guests and multiple hotel operations.

Key Responsibilities

• Bell duties: luggage handling, room entry assistance, delivery arrangement
• Front desk: check-in/check-out using OPERA system, billing
• Guest relations: handling requests, arranging taxis, reservations
• Bar & Market: serving drinks, managing shop sales
• Pool & Gym: monitoring temperature, chlorine, cleanliness
• Participate in employee events and group training

Why Join Us?

• New Hyatt Group hotel with international environment
• Employee benefits: pool/gym access, parties, free Hyatt stays worldwide
• Exposure to foreign guests – frequent English and third language use
• Career growth opportunities within Hyatt Group
• Strong training program: classroom & practical

Working Hours

• Shift system (including night shifts)
• 40 hours/week, average 8 hours/day

Requirements

Required

• Front desk experience at city or foreign resort hotel (foreign-owned preferred)
• Native-level Japanese
• Business-level English (TOEIC 735–860)
• Vocational school graduate or above
• Cooperative, enthusiastic personality

Preferred

• Multitasking ability
• Proficiency in three languages
• Experience with OPERA system
• Motivation to learn and grow

Salary & Benefits

• Annual salary: From ¥3,000,000
• Monthly salary: From ¥250,000 (includes 25 hrs overtime = ¥38,400)
• Full overtime payment
• Transportation allowance up to ¥30,000/month
• Social insurance coverage
• Meal allowance
• Pension system
• Bonuses and salary increases
• Free stays at Hyatt hotels worldwide
• Access to pool and gym
• Quarterly employee parties
• Membership to Benefit One

Holidays

• Paid leave (10 days first year, prorated)
• Refresh leave: 10 days
• Maternity, childcare, and caregiving leave
• Bereavement and celebration leave

Contract Terms

• Full-time, 3-month probation (employment type unchanged)
• No fixed term

Nearest Station

• 3 minutes from JR Shibuya Station (New South Exit)