Hotel Reservation Staff (Kyoto, Japan)

Job Description

Hotel Reservation Staff

Location: Kyoto City, Kyoto Prefecture, Japan
Company: Aman Kyoto
Position Type: Full-time (Trial period: 3 months)
Industry: Travel / Hotels / Leisure / Dining
Employment Type: Full-Time

Company Overview

Aman Group operates 34 resorts, hotels, and private residences in 21 countries, renowned for natural surroundings, spaciousness, and privacy. Aman Kyoto is a luxury resort featuring 26 guest rooms, 2 restaurants, a spa, and a seasonal garden, providing a serene experience that blends Kyoto’s cultural heritage with personalized hospitality and wellness.

Role Summary

The Hotel Reservation Staff manages the accommodation reservation team, handling guest reservations via phone and email. The role ensures smooth coordination between departments and provides warm, personalized guest service from booking to arrival.

Key Responsibilities

• Manage the hotel reservation team
• Receive and manage reservations via phone and email
• Coordinate with hotel departments to support guests until arrival
• Maintain reservation accuracy and guest satisfaction

Why Join Us?

• Housing allowance of ¥30,000/month
• Opportunity to use English or other foreign languages
• Full employee benefits including bonuses and training
• Access to Aman Group hotel discounts and free accommodation after trial
• Work in a luxury resort environment in Kyoto

Working Hours

• Shift system (average 8 hours/day, 60-minute break)
• Example shifts: 9:00–18:00, 11:00–20:00

Requirements

Required

• Experience in hotel reservations or accommodations
• Native-level Japanese
• Business-level English (TOEIC 735–860)

Preferred

• Opera system experience
• Experience in luxury or boutique hotels

Salary & Benefits

• Annual income: ¥4,000,000–¥5,000,000
• Full social insurance
• Commuting allowance (up to ¥40,000)
• Housing allowance: ¥30,000/month
• Annual salary increase (April, based on performance)
• Annual bonus (January, based on performance)
• Overtime, night shift, and meal allowances
• Training programs
• Free Aman Group accommodation (after trial)
• Hotel discounts
• Motorcycle/bicycle commuting allowed
• No transfers required
• Certification support
• Re-employment system after retirement
• Regular health checkups
• Influenza vaccination subsidy

Holidays

• 114 days off per year
• 9–10 days off per month (shift system)
• Paid leave from 3 months after joining
• Bereavement, maternity, and elderly care leave

Contract Terms

• Full-time employment
• 3-month trial period as contract employee (no salary change)

Nearest Station

• 27 Kitano Nishihakubaicho, Kita-ku, Kyoto City
• 2 mins from “Tojiin-michi” Bus Stop
• 10 mins from Kitanohakubaicho Station

Smoking Policy

• Indoor smoking prohibited (designated outdoor areas available)