HR Operations Specialist (Yokohama, Kanagawa)

Job Description

Human Resources Operations Specialist

Location: Yokohama, Kanagawa, Japan
Posted on: November 21, 2025
Employment Type: Full-time
Company: Caterpillar Finance Kabushiki Kaisha
Industry: Credit

Job Type:

• HR (Institution-Building)
• HR/Personnel Labor (Payroll/Benefits)
• HR (Labor & Relations)

Job Description

The HR Operations Specialist supports business operations by executing HR customer service tasks and administrative duties of higher complexity.

Responsibilities

• Execute processes for employment compliance, payroll, absence management, time tracking, benefits, and employee data management
• Provide excellent employee-facing service
• Develop expertise across HR operations and identify opportunities for continuous improvement
• Maintain HR operations knowledge database and report HR operational metrics

Requirements

Business Process Improvement (Working Knowledge)

• Collect data and illustrate improvement methods
• Suggest ways to reduce waste and variation
• Participate in change requirement analysis

Information Capture (Working Knowledge)

• Document routine information using defined procedures
• Organize and archive information using tools
• Follow standards and practices

Service Excellence (Working Knowledge)

• Deliver excellent service and resolve common issues
• Respond promptly to unexpected requests
• Document complaints

Accuracy & Attention to Detail (Working Knowledge)

• Use tools to ensure precision
• Accurately process detailed information
• Use checklists and apply learnings from errors

Employee Relations (Working Knowledge)

• Support employee concerns and conduct satisfaction surveys
• Explain policies and resolve routine issues

HR: Policies, Standards, Procedures (Working Knowledge)

• Ensure HR compliance
• Communicate exceptions and assist in procedure development

HR Consulting (Basic Understanding)

• Identify HR consulting functions
• Document solutions to HR issues

HR Operations (Working Knowledge)

• Support daily HR operations and training
• Document workflows and prepare HR reports

Language Requirements

• English: Fluent (TOEIC 865+)
• Japanese: Native level

Working Hours

• 9:00–18:00 OR
• 8:30–17:30

Compensation

JPY 7,000,000 – JPY 8,500,000

Benefits

• Social Insurance
• Transportation Allowance
• Employee Stock Purchase Plan
• Education/Training
• Paid Holidays
• Summer & Winter Holidays
• Condolence/Celebratory Leave
• Child-care Leave
• Sick Leave

Nearest Station: Minatomirai Line Station, Nishi-ku, Yokohama

Smoking Policy: Indoor smoking prohibited; smoking areas available