Location: Taito, Tokyo, Japan Posted on: November 19, 2025 Employment Type: Full-Time Company: Crimson Education Japan
Job Description
As a Student Success Manager at Crimson Education Japan, you will support students in their academic and extracurricular goals through personalized guidance and client relationship management. You will coordinate services across internal teams, ensure student satisfaction and goal attainment, and contribute to continuous service improvement in a dynamic EdTech environment.
Requirements
Passion for education and delivering excellent service
Fluent in Japanese and English
Experience in customer success or account management
Resilience under pressure
Professional demeanor and customer-first mindset
Strong communication and interpersonal skills
High adaptability and cultural awareness
Teamwork, time management, and growth mindset
Preferred: experience in education, mentoring, or college admissions
Working Hours
9:00–18:00
Flexible hours; remote work available 2–3 days/week
Compensation & Benefits
Annual salary from JPY 3,500,000
Yearly bonus and performance evaluations
NZD 1,000 training budget per year
Opportunities for promotion and role changes
Psychologist and wellness programs
Flexible, high-growth startup environment
Other Information
Must work one weekend day (e.g., Fri–Sat or Sat–Sun rotation)
