Repair Section Manager – Customer Service Department
Location: Chiyoda, Tokyo, Japan Posted on: November 21, 2025 Employment Type: Full-Time Industry: Medical Devices Company: Med-EL Japan Co., Ltd.
Job Description
Med-EL Japan Co., Ltd., a leading provider of hearing implant solutions, is seeking a Repair Section Manager to oversee the Customer Service Department’s repair section. This role involves team and process management, interdepartmental coordination, and ensuring high-quality repair service standards.
Key Responsibilities:
Manage daily operations and staff of the repair department
Collaborate with and support related departments
Review and enhance repair processes and information management
Create and update manuals and repair documentation
Respond to customer inquiries regarding repairs and estimates
Perform equipment repair and maintenance
Manage parts inventory and replacement part loans
Oversee shipping of repaired items to Austria HQ
Conduct internal and external training
Support database integration projects
Handle other customer service and repair-related tasks
Requirements:
Japanese: Native-level proficiency
English: Conversational (TOEIC 475–730 or equivalent)
Experience in technical/service engineering, preferably in electronics or medical devices
Strong leadership, organizational, and communication skills
Ability to manage cross-functional teams and processes
Working Hours
Full-time, standard office hours (Monday to Friday)
Compensation
Annual Salary: ¥5,500,000 – ¥7,500,000
Monthly Salary: ¥458,333 – ¥625,000 (12 payments)
Additional Information
Smoking prohibited on company premises
Team-oriented work environment with close collaboration
