Online English Service Operations Staff (Cebu, Philippines)

Job Description

Work in Cebu◆Global Opportunity◆Online English Conversation Service Operations Staff

Location: Cebu, Philippines
Posted on: November 19, 2025
Employment Type: Full-Time
Industry: Education / IT / Telecommunications / Customer Support / Digital Marketing
Position: Operations Staff – Online English Conversation Service

Job Description

Join NativeCamp.Edtech in Cebu to operate and improve our online English conversation service. Participate in instructor recruitment, training, customer support, marketing, material development, member counseling, and new content proposals. Your initiatives will directly impact customers and overall service quality.

Main Responsibilities:

• Instructor recruitment, training, and management
• Customer support (email & phone)
• Marketing
• Educational material development
• Member counseling

Requirements:

• Basic PC skills (Microsoft Office)
• Daily English conversation (TOEIC 650+ or equivalent)
• At least one of the preferred skills below

Preferred:

• Online English service operations experience
• Instructor recruitment/training/management experience
• Customer support experience
• Web marketing (B2C)
• English material creation
• Overseas work experience

Ideal Candidate:

• Strong communication skills
• Global perspective
• Responsible, proactive, and customer-focused
• Self-motivated and eager to learn
• Open to new ideas and teamwork

Working Hours

• 8 hours/day (shift-based)

Compensation & Benefits

• Salary depends on experience
• Full coverage of work visa
• Overseas travel insurance (¥5,000/month)
• Company-paid housing
• Commuting allowance
• Free online English lessons
• Daily 1-hour offline English class (weekdays)
• Social insurance discussed at interview

Holidays

• 9 days off/month (shift-based)
• Annual holidays, summer, and New Year
• Condolence leave
• Paid leave

Company Info

NativeCamp is a fast-growing online English conversation company operating globally across Asia, Europe, and North America. NativeCamp.Edtech handles system operations and technical development, aiming to expand a global language exchange platform from Miyazaki, Japan.