Customer Service & Interpreter (Malay x Japanese, Minato, Tokyo)

Job Description

[Malay x Japanese] Customer Service and Interpreter Wanted at Cutting-Edge Global Medical Clinic

Location: Tokyo, Japan
Posted on: November 20, 2025
Employment Type: Full-time
Department: Customer Service

Job Description

Work at the regenerative medicine clinic of HELENE BioMed Group, a global leader in stem cell therapy. Handle inquiries from Malaysian customers via email and social media, and act as an interpreter during clinic visits.

Responsibilities

• Respond to customer inquiries from Malaysia via emails and social media
• Act as interpreter for Malaysian customers visiting the clinic
• Support daily operations of the clinic
• Provide excellent customer service in a global environment

Requirements

Required:

• University graduate or above
• Native-level Malay + fluent Japanese (JLPT N1)

Preferred:

• Experience in Malay⇔Japanese interpretation/translation
• Customer service experience
• Fluent in English or Chinese

Language Proficiency:

• Japanese: Fluent (N1)
• Malay: Native
• English: Optional
• Chinese: Optional

Working Hours

• 10:00 – 19:00 (8 hours)
• Break: 60 minutes
• Overtime: Yes

Compensation

• Annual Salary: JPY 3,500,000 – 4,500,000
• Monthly Salary: JPY 280,000 – 310,000
• Bonuses: Yes
• Commuting allowance according to company regulations

Benefits

• Social insurance included
• Summer vacation: 4 days
• Year-end & New Year’s vacation: 4 days
• Special leave
• Holidays: 125 days annually
• Two days off per week (Sat & Sun) + national holidays
• Paid leave: 10–20 days
• No retirement benefits
• Water server available
• Insurance: Health, Employee Pension, Employment, Workmen’s Accident

Nearest Station

• Omotesando Helene Clinic, 3F Aoyama OHMOTO Building, 5-9-15 Minamiaoyama, Minato-ku, Tokyo
• 3-minute walk from Aoyama-itchome Station (Tokyo Metro)

Company Info

• HELENE BioMed Group – global leader in regenerative medicine
• Clinic environment is international; half of employees are foreign nationals
• No prior medical experience required; training provided
• Smoking prohibited on premises